Core Competencies


Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient, and cost-effective manner.

Takes responsibility for self-development; actively and continuously learns; efficiently monitors progress on projects.


Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.

Adapts readily to changes in policy and procedures; responds well to changes in direction and priorities; leads change; Adjusts to changes in priorities; helps others adapt to change; modifies or changes strategies to ensure the best chance of success.


Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.

Presents information or data in a format that is efficient and understandable; writes clearly, logically, and concisely; identifies the critical issues to be communicated in complex situations.

Customer/Quality Focus

Anticipates, monitors, and meets the needs of customers and responds to them in an appropriate manner. Demonstrates a personal commitment to identify customer's apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.

Responds appropriately and in a timely manner to customers' requests; builds and maintains a positive rapport with customers; takes reasonable risks in satisfying user needs; anticipates user needs and expectations across functions; Ensures user needs are consistently satisfied with the highest standards of quality.


Interacts appropriately with all business and community partners, members of and visitors to the campus community, without regard to individual characteristics. Demonstrates a personal commitment to create a hospitable and welcoming environment. Fosters respect for all individuals and points of view.

Treats all customers and coworkers with respect; shows sensitivity; displays inclusive behavior; uses empathy; integrates new library staff members into the organization; encourages and utilizes different viewpoints; foster an environment based on fairness and respect.

Occupational Knowledge/Technology Orientation

Demonstrates the appropriate level of proficiency in the principles and practices of one's field or profession. Demonstrates a commitment to continuous improvement, to include understanding and application of technology (hardware, software, equipment, and processes).

Demonstrate mastery of job skills and necessary applications; displays willingness to take on more challenging work; willingly shares new technology with others; stays informed on new practices, trends, developments, and standards in the field.

Team Focus

Works cooperatively and effectively with others to achieve common goals. Participates in building group identity characterized by pride, trust, and commitment.

Commits to meeting team objectives; participates in group discussions; gives and accepts feedback openly and constructively; supports group decisions and outcomes through actions and communication; looks for areas of common agreement; effectively negotiates and compromises.


Communicates the University's vision in ways that gain the support of others. Mentors, motivates, and guides others toward goals.

Takes, supports, and encourages reasonable risks; views failures and mistakes as learning opportunities; envisions future trends; takes ownership in decision making and problem solving; coaches, inspires, and empowers people to achieve strategic objectives.

Problem Solving/Decision Making

Unique to the University Libraries and is not included in the University's list of Core Competencies.

Recognizes patterns, draws logical conclusions, and makes recommendations for action. Uses a well-ordered approach to solving problems and sound judgment in making decisions despite obstacles or resistance.

Gathers, utilizes, and interprets relevant information when making decisions; considers the risk, benefit, and impact of decisions; balances reasonable risks against potential gain in making decisions and proposals.